betjet Privacy Policy

betjet is a trusted and reliable platform for online gaming enthusiasts in Bangladesh. We place the highest priority on the privacy and data protection of our users. This privacy policy explains how betjet collects your personal information, how that information is used, and how we keep it secure.

By using this website or app, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using the betjet platform and contact us.

This policy may change from time to time. For any significant changes, we will notify you via email or through the platform. The latest version of the policy will always be available on this page.

When registering on the betjet platform and using our services, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth — for age verification (only those aged 21 or above may register)
• Email address
• Mobile number
• Residential address
• National ID or passport number (for KYC verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Deposit and withdrawal history
• Transaction reference numbers

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Cookie and session data
• Time and duration of site visits
• Which pages or sections were visited

2.4 Gaming Activity Information

• Betting history and statistics
• Win and loss records
• Bonus usage information
• VIP level information

betjet collects information in the following ways:

• Directly provided information: Information you provide through registration forms, the KYC verification process, and when contacting customer support.
• Automatic collection: When you visit our platform, technical information is automatically collected through cookies, log files, and web beacon technology.
• Through third parties: Certain information may be received from identity verification agencies, payment processing services, and fraud prevention services.

We use your information only for the following legitimate purposes:

4.1 Account Management

Personal information is used to create, manage, and secure your betjet account. This includes age verification and identity confirmation.

4.2 Financial Transaction Processing

Financial information is used to safely process your deposit and withdrawal transactions via bKash, Nagad, or Rocket. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000.

4.3 Service Improvement

By analyzing user preferences and behavior, we improve the platform experience, game selection, and bonus offers.

4.4 Security and Fraud Prevention

Technical and transaction-related information is used to prevent unauthorized account access, financial fraud, and money laundering.

4.5 Customer Support

Our 24/7 Bengali live chat support team uses your information to provide appropriate assistance with any questions, complaints, or issues you may have.

4.6 Responsible Gaming

By reviewing gaming activity data, we identify potentially problematic gaming behavior and assist users where needed.

betjet does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment service providers: Information necessary for processing transactions via bKash, Nagad, and Rocket.
• Identity verification agencies: With authorized verification partners to complete the KYC process.
• Technology partners: With operational technology providers to run the platform and ensure security, who are bound by strict confidentiality agreements.
• Legal obligations: In response to court orders or lawful demands from relevant authorities.
• Business transfer: If betjet merges with or is sold to another organization, information may be transferred to the new entity — however, the terms of this privacy policy will remain in effect.

Beyond these disclosures, no information will be shared with third parties without your consent.

The betjet platform uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and security tokens. Disabling these will prevent the platform from functioning properly.
• Functionality cookies: Used to remember your language, theme, and other preferences.
• Analytics cookies: Used to analyze platform usage and improve service quality.

Most browsers offer options to control cookies. Please note that disabling cookies may limit some betjet services.

betjet uses industry-standard security technology to protect your personal and financial information:

• SSL encryption: All data transfers are protected by SSL/TLS encryption.
• Encrypted storage: Stored sensitive data is kept under strong encryption.
• Two-factor authentication: An additional layer of security is available for account access.
• Regular security audits: Our systems undergo regular security reviews.
• Access controls: Staff have access only to the information needed for their work.
• Firewall and intrusion detection: Active monitoring systems to protect against malicious activity.

While we are committed to ensuring the highest level of security, transmitting data over the internet is not entirely risk-free. It is therefore important to keep your password private and avoid logging in from unknown devices.

betjet retains your information only for as long as necessary:

• Active account data is retained for as long as the account remains active.
• Financial transaction records are retained for a defined period as required by law.
• Even after an account is closed, some information may be retained for a specific period for anti-money laundering and fraud prevention purposes.
• If consent for marketing communications is withdrawn, use of information for that purpose is stopped immediately.

As a betjet user, you have the following rights:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restriction of processing: The right to restrict processing of your information in certain circumstances.
• Portability: The right to receive your information in a machine-readable format.
• Objection: The right to object to certain processing activities.
• Withdrawal of consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, please contact us. We will respond to your request within the legally required timeframe. However, in some cases we may be required to retain certain information due to legal obligations.

betjet strictly provides services only to those aged 21 or above. We do not intentionally collect information from minors. Age verification is mandatory at the time of registration.

If we become aware that a minor has created an account on our platform, that account will be closed immediately and any collected information will be deleted. If you believe a minor is using betjet, please notify our customer support.

If the betjet platform contains links to third-party websites, those websites have their own privacy policies and betjet is not responsible for them. We recommend that you read the privacy policy of any third-party site before visiting it.

betjet reserves the right to update or change this privacy policy at any time. For significant changes, we will:

• Send a notification to the registered email address.
• Display a prominent notice on the platform.
• Update the "Last Updated" date on this page.

Continued use of the platform after changes are made will be considered as your acceptance of the new policy.

If you have any questions, comments, or concerns about this privacy policy, please contact us:

• 24/7 Live Chat Support — speak with us directly in Bengali
• Email: [email protected]

Our customer support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

For data protection requests, we generally respond within 30 business days.